Zoopoz Terms and conditions

Zoopoz.com is owned and operated by Zoopoz LLC. (“Zoopoz”, "Us", "Our", "We") and provides the following terms and conditions for users ("You", "Your") of this site (Zoopoz). These Terms and Conditions ("Terms") is a legally binding agreement made by and between Zoopoz.com ”) which is a problem solving network for Users. By signing up to use the services of Zoopoz.com or using the Zoopoz.com website, you agree to be honour bound by these conditions.

Please read these terms carefully. To use Zoopoz, it is necessary that you agree to the Terms. Please read the Terms carefully. If you do not fully accept the Terms and conditions, you should not use Zoopoz.

BY ACCESSING OR USING ANY PART OF THE WEBSITE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS TERMS OF SERVICE AND THE PAYMENT GATEWAY'S TERMS OF SERVICE GIVEN ON THE LINK https://www.mangopay.com/terms/end-user-terms-and-conditions/Mangopay_Terms-EN.pdf. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THE WEBSITE.

1. About these Terms.

We may modify these Terms to, for example, reflect changes to the law or changes to our services. You should look at the Terms regularly. Changes will apply retroactively unless otherwise stated and will become effective immediately. If you do not agree to the modified terms, you should discontinue your use of Zoopoz.

2. Zoopoz for Users

You have a problem or question? Zoopoz connects you directly in an online chat with someone with experience and skills called "Helpers."

1. One of our users posts a question or problem.
2. The Helper will quote a price for the answer.
3. If you the user or member accepts, he then pays in advance for the answer; and
User and Helper are connected in real time
4. Helper provides an answer and User accepts answer; and Helper gets paid.

Please note that helpers are third party providers and are not employed by Zoopoz nor do they represent Zoopoz.

Zoopoz Limited has no Liability for actions performed by Helpers.

3. User access to Zoopoz Service.

You may use the Service to browse, locate, schedule, and/or take Zoopoz Session Help. You should not use any automated mechanisms including bots to use Zoopoz. Zoopoz may offer some Zoopoz Session Helps while others may be made available by third parties (each referred to as a "Provider").

  • Profile Information. You agree that any information you provide to Zoopoz will always be accurate, correct, and up to date.
  • Recorded ZOOPOZ Session Helps. Zoopoz may record Zoopoz Session Help (i) for quality assurance purposes; or (ii) in response to a report of abuse as detailed below under “Misuse of the Service”. (iii) To resolve disputes.
  • Session Help request and working Internet access.
  • Age Restrictions. In order to use the Service you must be 18 years of age or older. You must not access the Service or accept these Terms if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Zoopoz Session Help under the laws of the country in which you are resident or from which you access or use the Service.
  • You agree that any information you provide to Zoopoz Limited will always be accurate, correct, and up to date.
  • Recorded ZOOPOZ Session Helps. Zoopoz may record Zoopoz Session Help (i) for quality assurance purposes; or (ii) in response to a report of abuse as detailed below under “Misuse of the Service”. (iii) To resolve disputes.
  • You agree that you would agree to the decision taken during a dispute for Zoopoz session.

4. Important Content Disclaimers.

Upon submission of content or answers by Helpers, it is understood and acknowledged that this information is available to the public, and that “Zoopoz” may use this information for marketing and promotional purposes. Helpers acknowledge that they are strictly liable for their own comments, content or answers and that Zoopoz does not have control over how Users may make use of the information that you have posted.

The information provided on this website is provided "as is" with all faults and without warranty of any kind, expressed or implied, including those of merchantability and fitness for a particular purpose, or arising from a course of dealing, usage or trade practice. Zoopoz makes no warranties or representations regarding the accuracy or completeness of the information.

5. Verifying Provider Details.

Although Zoopoz Limited may in some instances attempt to verify certain information provided by Providers, Zoopoz Limited has no obligation to do so and makes no representations regarding the accuracy of such verification. It is your responsibility to verify the identity, qualifications and status of a Provider

Please note that helpers are third party providers and are not employed by Zoopoz nor do they represent Zoopoz.

Zoopoz Limited has no Liability for actions performed by Helpers.

6. Compliance with Tax Laws.

You must comply with any and all applicable tax laws, including the reporting and payment of any Taxes arising in connection with your use of the Service. The reporting and payment of any such applicable Taxes are your responsibility.

7. Refunds.

All refunds must be first directly dealt with the Service Provider (Helper). Any queries should be directly sent to the service provider. In case, a decision cannot be reached between the user and the service provider a dispute should be raised from the dispute section of the job. Zoopoz Limited will then get involved to resolve the dispute. No refunds will be given once user has accepted the job as completed. You agree that you will accept the dispute decision taken by Zoopoz or by any party that Zoopoz uses to resolve the dispute.

8. Access to Data in the Service.

Zoopoz Limited or its agents may access and review ZOOPOZ Session Helps messages, or other private information including IP address in the Service to provide customer service, review claims of abuse, and for other reasons in accordance with the Privacy Policy, unless stated otherwise.

9. Indemnification.

You are solely responsible for, and Zoopoz Limited has no responsibility to you or to any third party for any Zoopoz Session Helps you offer, provide or take. To the maximum extent permitted by law, you agree to hold harmless and indemnify Zoopoz Limited and its affiliates, officers, agents, and employees from any claim, suit, or action arising from or related to your use of the Service or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees,

10. Helpers

Helpers must be 18 years of age or older. The Zoopoz listings and information you provide must be accurate, complete, and not misleading. You agree to not misrepresent in any way, whether material or not, any aspect of your identity, background, skills, qualifications, credentials, regulated status, or professional standing when using the Service. You agree to comply with all applicable laws and regulations in the jurisdictions in which you provide or offer to provide Zoopoz Session Help. If your offer or provision of a Zoopoz Session Help requires a license or other regulatory approval, you must first obtain that license or approval and remain in good standing before offering or providing the Zoopoz Session Help. You also agree to not receiving the money unless the User marks the work as complete. You agree that in case of a dispute for Zoopoz session you would abide to the decision taken. Helper must ensure that job details are completely described while requesting for payment. Also, timeline for the job is clearly mentioned in hours, minutes, days, months or year. Zoopoz may promote or incentivise helpers depending on the user search needs or if they join our advertisement programme.

11. Third Party Providers

Please note that these Terms are separate to any additional terms which may be applicable between (a) you and the third-party website through which you are accessing Zoopoz, and/or (b) you and the Zoopoz, provider. Such additional terms may include provisions in respect of the ownership or licensing of intellectual property rights. Any and all such terms (including in relation to intellectual property rights) are between you and the third-party website operator and/or the Zoopoz, provider, and Zoopoz, Limited does not have any responsibility or liability to you in respect of such terms.

Zoopoz does not participate in the provision of advice or the creation of the content of any Help offered by a third-party Provider, and does not represent or endorse and will not be responsible for: (a) the reliability or performance of any third-party Provider; (b) the safety, quality, accuracy, reliability, integrity, or legality of any Zoopoz Session Help offered or provided by a third-party Provider; or (c) the truth or accuracy of the description of any Zoopoz Session Help offered or provided by a third-party Provider, or of any advice, opinion, offer, proposal, statement, data, or other information provided by a third-party Provider displayed, distributed, or obtained through the Service.

Zoopoz Limited disclaims all liability for the actions, errors, or omissions of third party Providers or Zoopoz Limited

12. Privacy

You agree to protect the privacy and legal rights of the customers and Helpers of your Zoopoz Session Helps. You are the sole data controller of the personal data you collect in relation with your Zoopoz Session Helps and must comply with any applicable data protection law. If the customers or Helpers provide you with personal information, you must provide legally adequate privacy notice and protection for those customers or helpers. Further, you may only use that information for the limited purposes for which the customer or helper has given you permission to do so. Zoopoz Limited has no obligation to display your Zoopoz listings or information and reserves the right to display Zoopoz listings or information to customers or helpers in any manner determined by Zoopoz Limited, including but not limited to the right to move a listing to a more appropriate category or position.

13. Prohibited Requests

The following topics are prohibited for any user or helper

  • weapons; firearms/guns and components; BB/pellet, stun, and spear guns;
  • ammunition, clips, cartridges, reloading materials, gunpowder, fireworks, explosives
  • prescription drugs, medical devices; controlled substances and related items
  • alcohol or tobacco; unpackaged or adulterated food or cosmetics
  • child pornography; bestiality; offers or solicitation of illegal prostitution
  • false, misleading, deceptive, or fraudulent content; bait and switch; keyword spam
  • offensive, obscene, defamatory, threatening, or malicious postings or email
  • anyone’s personal, identifying, confidential or proprietary information
  • stolen property, property with serial number removed/altered, burglary tools, etc.
  • ID cards, licenses, police insignia, government documents, birth certificates, etc
  • Military items
  • counterfeit, replica, or pirated items; tickets or gift cards that restrict transfer
  • any good, service, or content that violates the law or legal rights of others
  • Terrorism related activities.

Code of Conduct

In using the Zoopoz.com Service, you must behave in a civil and respectful manner at all times. Use of abusive, profane, inaapropriate language will result in your account and access being permanently banned. Also, Spamming or sendign marketing message may result in the account and access being permanently banned. You are not allowed to share private ot contact details. You may only access the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your use of the Services. You assume any and all risks from any meetings or contact between You and any Helpers or other Users of the Services. Further, you will not:

  • Act in a deceptive manner by, impersonating any person;
  • Harass or stalk any other person;
  • Harm or exploit minors;
  • Distribute "spam";
  • Collect information about others; or
  • You will not post any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, infringing, defamatory or libellous content.
  • Use any automated tool to use Zoopoz